Whether we like it or not, we are rapidly moving toward a workplace where people rely on machines more than people on a daily basis. Artificial intelligence and chatbots are changing the game and transforming everyday tasks. In fact, recent information states that more than 80 percent of businesses plan to be using chatbots in the office by 2020.
Just over the past few years, huge advances in technology have been made, especially when it comes to speech recognition and detection of emotions. Thanks to items like Alexa, Siri and Google Home, this technology is becoming more and more common in the home and on the job.
According to experts, AI will impact the workplace in three major ways: human-to-machine interaction, smart process automation and advanced analytics.
Human-to-machine interaction is improving every day, interacting in more and more human-like ways. Machines are just now starting to be able to detect emotion in voices and written words, making future possibilities seemingly endless. In addition, many enterprise-grade chatbot platforms support cognitive emotion detection.
What does that mean for your workplace? It will no longer be necessary for people to master certain things like how to program or how to operate things. Being able to interact with machines via the spoken word will be like having a personal assistant or a second set of hands, greatly simplifying processes and tasks.
Smart Process Automation
Across many different industries, bots are already replacing people in the workplace. Robotic process automation, natural language document translation and fielding customer service requests are just some of the ways AI is affecting work. That being said, machines powered by AI won’t completely replace humans anytime soon. The knowledge and aptitude of people will still be very much in need in the workplace – for a long time to come.
When it comes to AI-based machine learning, advanced analytics is all about discovering patterns in data. This technology then uses this data to identify patterns to generate value, allowing companies to better plan operations and understand their customers. The best part about this technology is that it provides insight into a business and how it functions. Ultimately, providing the information they need to increase revenue, reduce costs and improve overall customer satisfaction.
Technology today is simplifying so many different processes businesses use every day. One of the easiest steps your business can take to improve the customer experience is improve your business’ payment processing solutions through a solution like a tech support merchant account. Make sure your business stays up to date on the latest technology, and improve the customer experience whenever and wherever possible.
Author Bio:Electronic payments expert Blair Thomas is the co-founder of high-risk payment processing company eMerchantBroker. He’s just as passionate about his business as he is with traveling and spending time with his dog Cooper.